Refund policy

Initiating a Return / Exchange

To start the return process, please contact us and include your order number. We accept returns for a refund or exchange within 14 days of receiving your order.

  • We understand you may want to test the scent, but bottles used beyond a few test sprays cannot be accepted for a refund or exchange and will not be resent without a further postage fee.

  • Items returned outside the 14-day policy will also not be resent without a further postage fee.

Refund and Exchange Details

Refunds

  • We will process a full refund per bottle minus a £3.00 deduction for the original shipping cost.

  • Return shipping costs are not covered by us and are your responsibility.

  • For bundles / gift box sets, the complete set must be returned to qualify for a full refund. Otherwise, only an exchange is possible.

  • Sale items (e.g., "buy 2 get 1 free" offers) must all be returned for a full refund. If you keep part of the set, your refund will be adjusted proportionally based on the original sale price.

Exchanges

  • We can only accommodate one exchange per original order.

  • To process an exchange, we require customers to cover a £5 reshipment fee, which covers our courier and packaging costs.

Promotional Items & Free Gifts

  • Items received as part of a promotional offer cannot be returned for a refund or exchange.

  • If a free item was included in your order and returning other items makes you ineligible for it, you must return the free item (unused) with your return. Failure to return the unused free item will result in a deduction of its full retail value from your refund.

Important Shipping Information

  • WAIT. We will provide the correct return address once you contact us.

  • We strongly advise using a tracked shipping service when returning items, as we are not responsible for returns lost by your chosen courier during transit.

  • If you've emailed us and haven't heard back, please check your spam folder.

Where is My Exchange or Refund?

  • Please first verify on your tracking receipt that we have received the return, and then provide us with a copy of that receipt.

  • Return processing usually takes around one week from the date we receive the items.